How long will it take to receive my order?

Typically, it takes 3-5 business days to receive your order. We're doing our best to deliver it promptly for you.

How to track my order?

You can track your order using your order number or tracking number provided in your shipping confirmation email. Click on Track navigation or Chat with us.

Do you ship internationally?

No, we do not ship internationally. We currently only ship within South Africa.

Do you offer free shipping?

Shipping fees vary by location and order value. Shipping cost will be calculated at checkout.

What is your return policy?

Returns and exchanges are accepted within 7 days of purchase for unused, unopened items in their original packaging. A 15% handling fee applies to all returns and exchanges. Customers return items at their own expense, except GT Concepts covers return shipping for defective or incorrect items. No returns, exchanges, or refunds are available for electrical items. Shipping charges are not refunded.Read the full return policy.

Can I exchange an item?

You can exchange an item with a higher-price item or the same item with a different size. See our policy page for details.

Can I cancel or change my order?

If you need to cancel or modify your order, please contact us as soon as possible at inquiries@gtconcepts.co.za. Orders that have already been processed may not be eligible for changes.