The provision of goods & services by GT Concepts (pty)ltd is subject to availability. In cases of unavailability, GT Concepts (pty) ltd will advise the customer of this and if the customer would wait until part is in stock or if the customer wishes a refund will be in full within 14 days.
If the customer would like to make and exchange, they need to return the product to our store at their own expense in its original packaging with a covering letter detailing the reasons for returning the product and their contact details. Returns or exchanges are accepted within 7 days of purchase.
Returns and refunds will not be accepted for used products. Irrespective of reason.
A 15% handling fee is charged on all items returned or exchanged. irrespective of reason.
Returned or exchanged items must be unopened in their original packaging and returned within 7 days from day of purchase.
NO RETURNS,EXCHANGES OR REFUNDS ON ANY ELECTRICAL ITEMS
Online orders are packaged/inspected via a check list system to check for any Damages,Defects or breakages.
as well as to comfirm that all items ordered are in the box as well as screws,etc.
GT Concepts (pty)ltd will cover the shipping fees for the return of defective or incorrect items.
Returns can be sent to the following address:
6 Central Ave ( Now 1954 Albertina Sisulu st)
Cancellation of an online order will be fully refundable if cancelled prior to shipping. If the product has been shipped the customer must return the item to GT Concepts (pty)ltd at their cost within 14 days of purchase date in order to receive a refund. excluding the shipping fees. If the product is factory damaged GT Concepts (pty) ltd will fully refund the product cost, which will need to be determined once the goods are returned to GT concepts ltd. in a process of 10-15 days. If need be the goods will be send back to the supplier to check and determine the return or refund policy. Shipping charges will not be refunded. this process can take up to 10-15 days. All items are checked via a checklist prior to packaging. for any defects and all items are packaged according to order specified.
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GT Concepts (pty)ltd does not make any representation or warrant that files attached to this e-mail are free from computer viruses or other defects. Any attached files are provided, and may only be used, on the basis that the user assumes all responsibility for any loss or damage resulting directly or indirectly from such use.
Furthermore, the information contained in this message, and any attachment(s) thereto, is for information purposes only and may contain the personal views and opinions of the author, which are not necessarily the views and opinions of GT Concepts (pty)ltd or its subsidiaries and associated companies.
GT Concepts(pty)ltd does not make any representations regarding any web sites that may be accessed through this message, and accordingly shall not be responsible for other content or use of such web sites.
GT Concepts (pty)ltd shall not be responsible for any loss or damage of whatsoever nature (including consequential loss or damage) suffered or incurred, directly or indirectly, by the user or any other person as a result of relying on, or incidental to, or the use of, or any matter relating to, the information contained in this message.